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Common support questions
(FAQ)
Where can I find instructions for using DST Connect?
You can find all manuals, tutorials, and support articles in our knowledge base. Additionally, every page within the DST Connect CMS includes a built-in chatbot that’s fully powered by this knowledge base – so you can get instant help without leaving the platform. For direct assistance, feel free to call us at +31(0)85 065 68 35 or email support@dst-connect.io.
How do I connect a new screen to my DST Connect account?
The knowledge base includes a step-by-step guide on how to install and activate your screen using our Android or Linux media player. You can also ask the chatbot on any page of the CMS for quick help during setup.
Can I use my own branding in the templates?
Yes! DST Connect integrates with the DS Templates platform, allowing you to use fully branded templates that match your visual identity. Contact our team voor a quote to get your own branded templates.
How do I add users and manage permissions?
User and permission management can be done via the ‘your account’ section in your dashboard. Check one of our video’s about the use of subusers or check our knowledge base.
What should I do if my screen isn’t displaying any content?
Start by checking the internet connection of your media player. If the issue persists, the knowledge base offers a troubleshooting guide. You can also describe the issue in the CMS chatbot for instant support. Need further help? Call +31(0)85 065 68 35 or email support@dst-connect.io.